Stakeholder Management

Stakeholder Management



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AOT realizes that the participation of stakeholders is one of the most important processes in airport operations since recommendations and opinions from them motivate and reflect the success of the organization. We commit ourselves to enhancing the already best services and to maintaining our international standards as expected by AOT stakeholders. Different channels are opened for opinions and complaints, for instance, customer satisfaction survey and activities for continual relationships. The results will be analyzed and practiced as part of AOT development plan in the future.
 


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