AOT’s airports received ACI’s recognition for “The Voice of the Customer”

Having put the importance on passengers’ comments and strong commitment to develop service quality’s steps and procedures in order to respond to the changing demands of passengers during COVID-19 outbreak, AOT therefore received the “The Voice of Customer Recognition”
of 2020 from Airport Council International (ACI) for the relentless efforts of its 6 airports namely Suvarnabhumi Airport, Don Mueang International Airport, Chiang Mai International Airport,
Mae Fah Luang-Chiang Rai International Airport, Phuket International Airport and Hat Yai International Airport. Prior to this, more than three-fourth of passengers’ questionnaires of 2020 Airport Service Quality Program (ASQ) were gathered to be considered and proceeded for service quality development. This could exactly reflect AOT’s commitment to hand over all passengers with impressive services and journey experiences.

The “Voice of the Customer Recognition” is a new form of ACI’s recognition, separating from the ASQ program which is the world’s leading airport passenger service and benchmarking program measuring passengers’ satisfaction via the questionnaire while they are travelling through an airport. The ASQ program will establish the objectives and evaluation criteria as well as providing research tools for member airports to access to information about the needs and expectations of passengers in order to develop the efficiency of airport services.

Media Release No. 3/2021, 11 February, 2021
Corporate Communications Department, Airports of Thailand Plc
Tel: 0 2535 5242 Fax: 0 2535 5216